Terms & Conditions

These terms govern the travel-planning and booking services provided by Gentle Mile Holidays, a partnership firm based in Guwahati, Assam (GSTIN 18ABEFG8480D1Z9). By requesting a quote or confirming a booking with us, you agree to these terms.

1. Our services

We design and arrange custom itineraries, holiday packages and ground-handling services in India (including North East India) and abroad. We act as your travel organiser and coordinate services provided by third-party suppliers - hotels and homestays, transport operators, guides, airlines and destination partners.

2. Quotes & pricing

• Quotes are based on availability at the time of enquiry and may change until a booking is confirmed with payment.
• Prices are in Indian Rupees unless stated otherwise. Applicable GST and statutory taxes are charged as per law.
• Airfares, permit fees and third-party rates are subject to change until ticketed/issued.

3. Bookings & payment

• A booking is confirmed only once the required advance is received and we issue a written confirmation.
• The balance is due before the start of travel, by the date stated in your confirmation. Some services may require full payment earlier where suppliers demand it.

4. Cancellation & refund policy

Cancellations must be requested in writing. Refunds are calculated on the total trip cost as below, subject to the actual cancellation terms of the underlying suppliers (hotels, airlines, permits), which may be stricter and are passed through:

• 30+ days before travel - advance retained, balance refundable less any non-recoverable supplier charges.
• 15-29 days before travel - up to 50% of trip cost retained.
• 7-14 days before travel - up to 75% of trip cost retained.
• Under 7 days or no-show - no refund.

Airline tickets, permit fees and certain non-refundable bookings follow the supplier’s own rules and may be non-refundable regardless of the above. Refunds are processed to the original payment method within a reasonable time.

5. Changes & amendments

If you request changes after confirmation, we will do our best to accommodate them; revised pricing and supplier charges may apply. Occasionally we may need to change an itinerary for reasons of safety, weather, road/permit conditions or supplier availability - where this happens we will offer the nearest suitable alternative.

6. Passports, visas & permits

You are responsible for holding a valid passport, visas and any required health documents. For restricted areas (e.g. Inner Line Permit / Protected Area Permit regions in the North East), we assist with permit processing, but issuance is at the discretion of the authorities and requires accurate documents from you.

7. Travel insurance

We strongly recommend comprehensive travel insurance covering medical emergencies, cancellation and baggage for every traveller.

8. Liability

We take great care in selecting suppliers, but services such as accommodation, transport and activities are provided by third parties. We are not liable for loss, injury, delay or damage arising from the acts, omissions or default of those suppliers, or from events beyond our reasonable control (force majeure), including weather, natural events, strikes, road or permit conditions and government action.

9. Governing law & jurisdiction

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Guwahati (Kamrup Metropolitan), Assam.

10. Contact us

Gentle Mile Holidays
Guwahati, Assam, India
Email: info@gentlemileholidays.com
Phone/WhatsApp: +91 93653 77741